Superpanel, the intake infrastructure platform for high-volume operations in regulated environments, today announced the launch of Voco, its native voice execution layer designed for complex legal intake. The product targets what Superpanel identifies as the largest hidden loss center in plaintiff law firms: the intake process.
Voco integrates voice capabilities into Superpanel's existing intake workflow, which already handles automated case evaluation and qualification. According to the company, callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so, indicating strong user acceptance of automated voice interactions.
Since its founding in 2024, Superpanel has completed nearly 250,000 intake workflows across lemon law, personal injury, employment law, and mass tort. In the past year, organizations using the platform have signed more than 15,000 cases, collected over 60,000 supporting documents, and increased conversion rates by up to 300 percent within six months of full deployment, without adding headcount.
The launch addresses a critical pain point for plaintiff firms: inconsistent intake can cost high-volume practices millions of dollars in missed cases each year. By owning intake execution end to end, Superpanel helps firms avoid these missed opportunities. The company positions Voco as a way to capture revenue that is typically lost during the intake phase, where potential clients may abandon the process due to long wait times or cumbersome procedures.
Superpanel is intake infrastructure designed to manage high-volume intake operations in highly regulated environments, handling everything from first contact through case qualification and handoff. The platform includes human oversight where judgment is required, ensuring compliance and quality.
More information about Voco and Superpanel's capabilities is available at superpanel.io.
