Item by Item (IBI) has announced a new integration that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations (D365 FO) through Copilot. This capability brings structured learning into the flow of daily work, allowing users to access relevant video content alongside responses from Microsoft Learn when they ask questions in the sidecar Copilot within D365 FO.
With this integration, when users ask a question in Copilot, they continue to receive answers sourced from Microsoft Learn, but now Copilot also displays relevant IBI video content within the same experience. This provides immediate access to short, practical demonstrations that show exactly how to execute processes inside D365. For organizations with Single Sign-On (SSO) enabled, the experience is seamless, enabling users to move from question to answer to guided video instruction without leaving their D365 environment.
Elif Item, CEO of Item by Item, stated, "This is a major step forward in embedding learning into daily work. Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need."
By combining Microsoft documentation with IBI's structured, role-based video training, organizations can strengthen adoption, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment. Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. This integration provides a scalable approach to onboarding, cross-training, and long-term adoption.
Item by Item offers the largest user-focused online training platform for Microsoft Dynamics 365. Thousands of users across industries have trained on the IBI platform, gaining practical, role-based knowledge. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization's needs. The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. For more information, visit https://www.itembyitem.co.
