Intershop Communications AG, a global provider of B2B e-commerce solutions for the manufacturing, wholesale and distribution sectors, today announced it has been named in The Forrester Wave™: Commerce Solutions, Q3 2026, an independent evaluation of commerce platforms. Intershop was among the 10 providers assessed in this report, reflecting a deliberate strategy: bringing agentic AI tooling into everyday B2B operations where it creates measurable value.
Markus Dranert, CEO of Intershop, stated: “We believe this result reflects our unrelenting focus on B2B and the investments we have made in practical, real-world AI. Our customers, from hidden-champion manufacturers to global industrial powerhouses, need commerce that handles genuine complexity. That is exactly what we build.” The recognition underscores Intershop's commitment to addressing the unique challenges of B2B commerce, such as complex pricing, multi-channel sales, and intricate product configurations.
Andy Stanis, EVP and Managing Director for Intershop Americas, added: “Serious commerce leaders don’t accept platforms that treat B2B as an add-on. We believe Forrester recognizing Intershop validates what our customers experience every day: when the complexity is real, this is the platform engineered for it.” This sentiment aligns with Intershop's track record of serving over 300 manufacturers, wholesalers, and business associations worldwide, including Atlas Copco, Kubota, and Wurth.
The Forrester Wave evaluation criteria include current offering, strategy, and market presence. For more details, the full report The Forrester Wave™: Commerce Solutions, Q3 2026 is available to Forrester subscribers or for purchase on Forrester's website. Additionally, Intershop provides a press portal with further analyst insights.
This recognition signals the growing importance of specialized B2B commerce platforms that leverage AI for practical outcomes. As companies in industrial sectors increasingly digitize their sales processes, Intershop's focus on agentic AI—where AI agents automate tasks like order processing and customer service—positions it to help clients improve efficiency and customer retention. The implications extend beyond Intershop: the report highlights a trend where commerce solutions must evolve to handle B2B complexity natively, rather than as an afterthought. For buyers evaluating platforms, Intershop's inclusion provides a benchmark for comparing B2B-specific capabilities.
