DATAGROUP has been awarded the contract for Dataport AoR’s User Help Desk following a public bidding process, the company announced today. Dataport is one of the leading IT service providers for public administration in Germany, supporting several federal states and numerous municipalities in digitalizing administrative services. The contract, valued in the double-digit millions, has a term of five years and positions DATAGROUP as a key digitalization partner for the public sector.
Under the agreement, DATAGROUP will manage the User Help Desk as part of Dataport’s first-level support. The scope includes handling up to 30,000 calls and 25,000 tickets per month, ensuring reliable operation of digital workstations and processes for users in government agencies, administrative bodies, and public institutions. The procurement process emphasized flexible scalability, reliable handling of high inquiry volumes, and consistent service quality.
DATAGROUP’s winning bid was distinguished by a structured, practical, and robust solution concept, along with an economically attractive offer. Key decision factors included a robust operational concept, proven ability to manage high request volumes, and extensive experience in the public sector and complex service organizations. “The digitization of public administration requires high-performance IT structures and reliable background services,” said Andreas Baresel, CEO of DATAGROUP. “Going forward, Dataport and we will be united by the shared mission of reliably supporting digital workplaces and administrative processes for numerous users.”
Andreas Reichel, Chief Technology Officer at Dataport, added: “For us, it was crucial to find a partner who could not only handle high service volumes but also ensure both service quality and support for our ongoing technological development. DATAGROUP impressed us with its experience in the public sector, its operational concept, and its clear focus on sustainable service quality.”
This new client contract strengthens DATAGROUP’s presence in the public sector and underscores its expertise in high-volume service desk services. DATAGROUP, with approximately 4,000 employees across Germany and the Netherlands, designs, implements, and operates IT infrastructures and business applications. The company’s CORBOX product provides full-service support for global IT workplaces. DATAGROUP continues to grow organically and through acquisitions, with a strategy focused on optimal integration of new companies.
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