Incognito Software Systems, a global provider of broadband service orchestration and device management solutions, announced that a fast-growing service provider in Central Asia has deployed its Digital Experience (DX) Solution to centralize the management of customer premises equipment (CPE) across fixed wireless access (FWA) and broadband services. The deployment, in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs.
The operator, which delivers high-speed connectivity to residential and enterprise customers, required a scalable platform to efficiently manage multi-vendor CPE environments as its broadband services expanded and the diversity of connected devices increased. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management, including configuration, monitoring, diagnostics, and firmware management. The scalable platform helps future-proof operations and ensures interoperability across diverse CPE environments over any access technology.
"We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow," said Gary Knee, CEO of Incognito. "Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks."
With Incognito's comprehensive approach providing visibility and control of the end-to-end lifecycle of devices, the operator can streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as the demand for full fibre grows. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard provides real-time reporting on device, in-home Wi-Fi, and access network parameters, giving the operator actionable insights into network health and service quality.
"Working with such dynamic and fast-growing operators has been exciting since the beginning," said David Mansfeld, Managing Partner at BM COM. "BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer."
This deployment highlights the growing importance of unified device management for operators expanding their broadband footprint. By centralizing CPE management, the operator can reduce operational costs, improve troubleshooting efficiency, and deliver a consistent, high-quality experience to subscribers. The integration of TR-369 USP support also positions the operator to leverage advanced device management capabilities as network technologies evolve.
