A2Z Cust2Mate Research Reveals Major Gap Between Shopper Expectations and Supermarket Performance

New consumer research from A2Z Cust2Mate Solutions Corp. highlights a significant disconnect between what shoppers expect from supermarkets and what they experience, with implications for retailer technology adoption and customer loyalty.

Philly Metrowire Staff
Retail & Consumer
A2Z Cust2Mate Research Reveals Major Gap Between Shopper Expectations and Supermarket Performance

A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) released new consumer research showing a significant gap between what shoppers expect from supermarkets and what they believe stores currently deliver. Based on a survey of 1,600 consumers across the United States, France and Italy, the report found that 60% of respondents view fast, hassle-free shopping as highly important, but only 36% believe supermarkets consistently provide that experience. Similar gaps were identified for pricing transparency, timely promotions and rewards, and other digitally influenced shopping expectations.

The company said these shortcomings have tangible business impacts, with 46% of consumers reporting they have missed eligible promotions, 45% abandoning purchases because pricing or discounts were unclear and 32% leaving stores due to long checkout lines. The survey also found strong interest in smart shopping carts, with nearly half of respondents saying they would be very or extremely likely to use technology that helps track spending, locate products, receive discounts and speed checkout, underscoring opportunities for retailers to improve customer engagement and loyalty.

The findings underscore the importance of A2Z Cust2Mate's smart cart platform, which transforms everyday shopping carts into AI-powered, connected commerce platforms. The company notes that its technology helps retailers increase revenue, optimize store operations, and mitigate loss across their chains at scale. For more details on the survey results, the full press release is available at https://nnw.fm/x54vY.

This research matters because it quantifies the gap between consumer expectations and current retail experiences, which directly affects retailer revenues and customer retention. The data suggests that supermarkets that fail to adopt technologies like smart carts risk losing sales and loyalty to competitors. For investors, the report signals growing demand for digital solutions in physical retail, positioning companies like A2Z Cust2Mate to capitalize on this trend.

About A2Z Cust2Mate Solutions Corp.: A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) makes in-store retail smarter by connecting retailers, brands, and shoppers at the Smart Cart. Cust2Mate transforms everyday shopping carts into AI-powered, connected commerce platforms that elevate the in-store experience, turning each visit into a seamless, personalized, and rewarding journey. The Smart Cart platform helps retailers and brands grow revenue through targeted retail media and real-time shopper engagement at the moment purchase decisions are made. It delivers actionable, real-time data that provides full visibility into in-store shopper behavior and decision-making.

For more information about A2Z Cust2Mate, visit the company's newsroom at https://nnw.fm/AZ.

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